Senior Product Designer (UX/UI)

**About the Role** CubX is looking for a **Senior Product Designer** to own the design of complex internal and client-facing IT products and workflows. This is a hands-on product design role for someone who can take a messy operational problem, understand how it actually works, turn it into a clear system, and design a polished, intuitive product experience. You'll work across **UX, interaction design, systems design, and visual UI design**. Strong systems thinking is essential, but so is strong visual craft. We're looking for someone who can determine **what should be built, how it should work, and what the final product should look and feel like.** This is not a role where you hand off a workflow diagram or wireframe and move on. You'll own the experience from **discovery and problem definition through polished, implementation-ready designs.** **What You'll Do** * Own end-to-end product design for complex internal operational tools, many of which may eventually extend into client-facing experiences. * Turn manual and ambiguous processes currently handled through tickets, spreadsheets, notes, conversations, and human judgment into structured product workflows. * Partner closely with product, engineering, operations, and other stakeholders to understand how processes work today and determine how they should work in software. * Define the underlying structure of complex experiences, including: * User flows and information architecture * Roles and permissions * Approval paths * System states and edge cases * Business rules * Configuration models * Error and exception handling * Ask strong questions during discovery and challenge assumptions when requirements are unclear, incomplete, or unnecessarily complicated. * Determine what should be solved through UX, what should be configurable, and what logic belongs within the underlying system. * Create wireframes and interactive prototypes to validate workflows before moving into detailed design. * Design polished, production-ready interfaces in **Figma**. * Design real operational UI, including forms, tables, dashboards, navigation, configuration interfaces, admin controls, filters, bulk actions, permissions, empty states, error states, and loading states. * Collaborate closely with engineering throughout implementation to resolve details and ensure the shipped product reflects the intended experience. * Help establish reusable components, patterns, and design standards across a growing multi-product platform. * Design experiences that serve both **internal operators who need power, efficiency, and flexibility** and **end users who need clarity and simplicity**. **What We're Looking For** You have strong product design experience working on **complex software products**, particularly in areas such as: * B2B SaaS * Internal tools * Admin platforms * Enterprise software * Workflow-heavy applications * Configuration-heavy systems You should be comfortable taking a vague business problem and independently turning it into: **Problem Definition → Workflow → System Model → UX → Polished UI → Implementation-Ready Design** Strong candidates will have experience with: * Product and UX discovery * Complex workflow design * Information architecture * Interaction design * High-quality visual UI design * Forms and configuration experiences * Tables and data-heavy interfaces * Role-based access and permissions * Approval workflows * Edge cases and system states * Design systems and reusable components * Prototyping in Figma * Cross-functional collaboration with engineering and operations **Strong Visual Craft Is Required** * This is not a purely visual design role, but **visual design is an essential part of the job**. * We need someone who can untangle a complicated workflow and create the right system behind it—and then turn that thinking into a polished, intuitive, professional product interface. * You'll be expected to own both the **underlying UX logic and the final UI**. * A designer who creates beautiful screens but struggles with systems thinking will not be successful in this role. * Likewise, a designer who is strong at research, diagrams, and wireframes but cannot produce high-quality final product designs will not be successful. **We're looking for someone who can do both.** You'll Be Designing for Complexity Many of our products operate in environments where seemingly simple actions can have significant downstream consequences. You'll need to naturally think through questions such as: * Who is allowed to perform this action? * Does someone else need to approve it? * What happens if the request is rejected? * What changes depending on the client, user, location, or role? * What should be configurable versus hardcoded? * What information does an internal operator need that an end user shouldn't see? * What happens when something fails halfway through a workflow? * How do we make a powerful system simple without removing necessary flexibility? We're looking for a designer who naturally considers these questions while designing—not only after problems arise. **Nice to Have** Experience with any of the following is a plus: * MSP or IT operations * IT service management * Provisioning * Device or inventory management * Procurement * Approval systems * Enterprise administration * Multi-tenant SaaS * Security-sensitive products * Rule-based or configuration-heavy software * AI-assisted design and development workflows **Prior MSP experience is not required.** However, you should be comfortable learning operationally complex domains and translating them into understandable software experiences. **What Success Looks Like** * You're able to take a process currently managed through tickets, spreadsheets, notes, tribal knowledge, and human judgment and turn it into a **productized workflow with clear rules and minimal ambiguity**. * You understand that scalable product design isn't just about designing screens. * You think about: **Systems. Rules. Metadata. Permissions. Configuration. Edge cases. Reusable patterns.** * You consider how the product will evolve—not only what it needs to accomplish today. * At the same time, you care deeply about the quality of the interface users actually experience. * Your work makes complicated systems feel understandable without hiding the complexity that operators genuinely need. **You can effectively design for both:** * **Internal operators**, who need efficiency, visibility, control, and flexibility. * **End users**, who need simplicity, guidance, and confidence. Most importantly, you can partner closely with engineering to turn those designs into **real, shipped software**. **What This Role Is Not** * This is **not** primarily a branding or marketing design role. * This is **not** a UX-only role that stops at research, journey maps, flows, or wireframes. * This is **not** a purely visual role where requirements are handed to you and your job is simply to make them look better. * This is **not** a junior production design role. We're looking for a Product Designer who can **understand the problem, design the system, and design the actual product.** **Requirements** ### Required * 3+ years of Product Design experience building B2B SaaS, enterprise software, internal tools, or workflow-driven products. * Proven ability to take ambiguous business problems from discovery through shipped product. * Strong systems-thinking skills with experience defining workflows, permissions, approvals, business rules, configurations, system states, and edge cases. * Experience designing complex operational software, including forms, tables, dashboards, admin tools, and configuration interfaces. * Strong UX, interaction design, information architecture, and problem-solving abilities. * Strong visual design skills with the ability to create polished, production-ready interfaces. * Advanced proficiency in Figma, including prototyping and design systems. * Experience collaborating closely with engineering, product, and operational stakeholders. * Ability to lead discovery, ask insightful questions, challenge assumptions, and clarify requirements. * Portfolio demonstrating end-to-end ownership from problem definition → workflow design → UX → final UI → implementation. ### Preferred * Experience with enterprise software, internal tools, workflow automation, configuration-heavy systems, or multi-tenant SaaS. * Experience designing role-based access, approval workflows, and administrative platforms. * Familiarity with MSP, IT Operations, ITSM, provisioning, procurement, inventory, or asset management systems. * Experience designing security-sensitive or rules-based products. * Experience using AI-assisted design and product development workflows. **Benefits** ### * Competitive pay with performance-based growth * Paid time off and company holidays * Health, dental, and vision insurance options * 401(k) retirement plan with company match * On-site gym for employee wellness * Modern, collaborative office environment * Ongoing training and professional development * Opportunity to work with cutting-edge technology * Team events and employee appreciation initiatives * Strong company culture focused on innovation and teamwork