Print Production & Shipping Specialist(Shipping & Graphic Design Experience Preferred)

Print Production & Shipping Specialist DH Solutions Pack, Ship N Print – Huntsville, AL Starting Pay: $16.00–$18.00 per hour (based on experience and qualifications) About Us DH Solutions Pack, Ship N Print is a locally owned, veteran-owned print and shipping center committed to providing exceptional customer service and high-quality print solutions. We are looking for a dependable, motivated, and customer-focused professional who takes pride in delivering excellent service and quality work. This position is ideal for someone with print production, shipping, graphic design, or copy center experience who enjoys helping customers and takes pride in producing quality work. We are seeking someone who can confidently assist customers, operate print and shipping equipment, and work independently in a fast-paced environment. Primary Responsibilities Provide outstanding customer service with professionalism and courtesy. Process UPS, FedEx, USPS, DHL, and Amazon returns. Assist customers with packaging and shipping services. Produce business cards, brochures, flyers, postcards, invitations, banners, posters, blueprints, and other printed products. Operate the FotoZoomer print production system. Operate Ricoh digital production printers. Operate Canon imagePROGRAF wide-format printers. Perform copying, scanning, faxing, laminating, binding, cutting, and finishing services. Prepare customer artwork and print-ready files. Perform quality control before delivering customer orders. Accurately operate the point-of-sale (POS) system and handle cash transactions. Maintain a clean, organized, and professional work environment. Restock inventory and complete daily operational tasks. Preferred Qualifications Experience working in a print shop, copy center, shipping center, sign shop, or similar environment. Experience with UPS, FedEx, USPS, DHL, or Amazon returns. Strong customer service and communication skills. Excellent computer skills. Experience with the following is preferred: Adobe Photoshop Adobe Illustrator Adobe InDesign Adobe Acrobat Pro Canva Microsoft Word, Excel, Outlook, and PowerPoint FotoZoomer print production software (or the ability to learn quickly) Ricoh production printers Canon imagePROGRAF wide-format printers PDF editing and print file preparation Professional Expectations The successful candidate will: Maintain a clean, neat, and professional appearance. Demonstrate integrity, accountability, and reliability. Follow instructions the first time they are given. Communicate effectively and report task completion. Work efficiently with a sense of urgency. Take ownership of customer orders from start to finish. Protect company equipment and resources. Work independently after training. Represent DH Solutions Pack, Ship N Print professionally at all times. Demonstrate initiative by identifying tasks that need to be completed without waiting for direction whenever appropriate. Hiring Process Qualified candidates will participate in a structured hiring process that includes: Professional interview Hands-on skills assessment Paid working interview for finalists Skills Assessment Applicants selected for an interview will be asked to demonstrate their ability to: Process UPS, FedEx, USPS, DHL, and Amazon returns. Operate the FotoZoomer print production system. Print and trim business cards. Print and fold brochures. Prepare customer files for production. Perform basic edits using Adobe Photoshop, Adobe Acrobat Pro, or Canva. Operate Ricoh production printers. Operate Canon imagePROGRAF wide-format printers. Use laminating, binding, cutting, and finishing equipment. Demonstrate excellent customer service while completing assigned tasks. Troubleshoot basic print and equipment issues. Introductory Employment Period All new hires are subject to a 60-day introductory employment period. Continued employment is based on performance, attendance, professionalism, communication, customer service, productivity, and the ability to independently perform the essential duties of the position. If you are dependable, detail-oriented, enjoy helping customers, and take pride in producing high-quality work, we encourage you to apply and become part of the DH Solutions Pack, Ship N Print team. Only applicants selected for an interview will be contacted. Employment is contingent upon successfully completing the interview process, hands-on skills assessment, paid working interview (if selected), reference verification, and all pre-employment requirements. We are looking for someone who wants to build a long-term career with our company—not just a temporary job. Pay: $16.00 - $18.00 per hour Work Location: In person