Graphic Artist / Print Production / Account Manager for Print Shop

Job Title: Graphics & Print Production Specialist / Customer Service Associate About Us Miro Printing & Graphics is a high-quality, customer-focused printing company dedicated to delivering exceptional print solutions located in Hackensack, NJ. Our small, 4-person team prides itself on precision, reliability, and outstanding service. We are seeking a motivated and versatile professional to join our team. This busy, fast-paced company operates within a small footprint, and having staff who understand how to work in close physical proximity to coworkers is essential. The business consists of 4 departments; an ideal candidate would be able to function in each department as needed. Position Overview This role combines pre-press, layout and design, and print production with strong customer service and account management responsibilities. The ideal candidate is detail-oriented, dependable, and comfortable working directly with clients while ensuring smooth production workflows. KEY RESPONSIBILITIES Graphic design experience is a must At least 2 years experience as a graphic designer with print experience; Degree in Graphic Design or related field preferred. Appropriate combination of relevant experience and education will be considered Strong proficiency in Adobe Creative Suite, including InDesign, Illustrator, and Photoshop Proficiency with Microsoft Office, including Outlook, Excel, and Word Ability to work on Mac platform Excellent organization skills and attention to detail Highly collaborative and excellent interpersonal skills Strong written and oral communications skills Ability to maintain composure and work effectively in a fast-paced work environment Knowledge of graphic design fundamentals and current trends in graphic design Front office: Answering phones Interacting with customers Processing credit card payments Maintaining email correspondence Create and process customer quotes accurately and efficiently Manage client accounts and maintain strong ongoing relationships Address and resolve customer questions, concerns, and issues professionally Maintain an organized and safe work environment Office tasks (emptying garbage, replacing water in the cooler, etc.) Production: Prepare print files, materials, and production setups (we use EFI Fiery Command WorkStation, Impose, Compose) Coordinate multiple jobs and ensure deadlines are met Set up, operate, and monitor printing equipment Replace consumables in equipment (toner, drums, etc.) Perform routine maintenance and troubleshoot equipment as needed Stock inventory Qualifications Experience in print production or a related field Strong attention to detail and problem-solving Ability to multitask in a fast-paced environment Dynamic personality with a positive, customer-focused, and team-oriented attitude Reliable, punctual, and dependable Knowledge of bindery and finishing processes OTHER ASPECTS OF THE FACILITY These parts of our business would not be a core part of the role; however, learning, understanding and being able to help with each if needed is expected. Bindery: Understand conversion of ruler markings to decimals Equipment/Machinery operation (cutter, bander, gluer, shrink wrapping) Warehouse Shipping & Receiving: Cross-referencing the packing list on incoming shipments Pulling orders and packing for shipment Utilizing the company’s inventory database system Wrapping pallets for outbound shipments, using a manual pallet jack Schedule Full-time position Daytime availability, Monday- Friday required. What We Offer Competitive compensation. Starting salary $65,000; flexible based on experience and qualifications Health benefits 401K Paid time off and holidays Opportunities for growth and advancement Supportive, team-oriented work environment Comprehensive training How to Apply If you are a dependable, energetic professional who enjoys both production work and client interaction, we encourage you to apply. Please submit your resume and a brief overview of your experience to mikem@miroprinting.com. Job Type: Full-time Pay: $65,000.00 - $85,000.00 per year Benefits: 401(k) matching Health insurance Paid time off Retirement plan Experience: Graphic design: 2 years (Required) Adobe Creative Suite: 2 years (Required) Adobe Illustrator: 2 years (Required) Work Location: In person