(1114759) Senior UX Researcher - B2B Product Design

**Senior UX Researcher – B2B Product Design** Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Researcher – B2B Product Design to join our team in Chicago, IL. We offer a hybrid work model with occasional onsite work required, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk! **Position Overview** The Senior UX Researcher will apply expertise in human-computer interaction and user research best practices to guide the concept, prototyping, testing, and documentation of a B2B product's user interface. Working alongside designers, engineers, strategists, and leadership, this person will ground the product experience in a deep understanding of user needs and communicate the vision and path forward. **Key Responsibilities** * Identify where research and testing will add the most value, and prioritize the research backlog based on the product roadmap * Plan and facilitate user research to clarify user, customer, and business needs, and translate those needs into concepts for compelling interactions * Translate research and test findings into actionable, prioritized recommendations for UI designs * Define prototype requirements with the design team to test and iterate on concepts * Integrate user research into product designs and broader design practices * Create shareable UX artifacts such as journey maps, storyboards, user flows, and research reports * Document key goals, themes, elements, and behaviors for implementation and handoff to downstream UI teams * Document the overall UX strategy – including UI, physical attributes, and guiding principles – to be leveraged across all downstream partners * Collaborate regularly with designers and product owners; strong stakeholder management is essential **Requirements** **Required Qualifications** * 8+ years of UX research experience, preferably within a corporate or B2B environment * Bachelor's degree or higher in Human-Computer Interaction, Human Factors, Psychology, or a related UX field; an additional 2–3 years of experience may substitute for a degree * **Empathy:** proven methods for capturing, organizing, and synthesizing both stakeholder and user sentiment, and applying those insights while listening with an openness to learn * **Adaptive thinking:** ability to pivot quickly as requirements and product understanding evolve, view challenges as learning opportunities, and stay open to others' input while confidently making independent decisions * Thorough understanding of UI best practices, UI design, and essential graphic design theory * Proficiency with UI layout, spec, and prototyping tools * Experience managing multiple projects and deadlines, producing results both independently and collaboratively * Outstanding communication, organization, time management, and interpersonal skills * Exceptional data storytelling capability * Portfolio demonstrating research expertise and the ability to articulate your process * Project management experience is preferred but not required **Benefits** * 401(k) * Dental insurance * Vision Insurance * Disability insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Paid Holidays Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! Salary expectations: 118,000-123,000 per annual