(1114534) Senior UX Designer / UX Researcher (Customer Experience)

Diversified Services Network, Inc. (DSN) is seeking a full-timeSenior UX Designer / UX Researcher (Customer Experience)to join our team in **Chicago, IL OR Peoria, IL!** We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk! The main function of the User Experience Designer is to work with product teams to design and deliver high quality client-centered, effective, consistent and usable interfaces. **JOB RESPONSIBILITIES:** ·         Support the evolution of Customer Experience by developing the CX portfolio, roadmap, and reference architecture. ·         Drive customer experience strategy and best practices with cross‑functional teams to implement applications and platforms that deliver a cohesive end‑to‑end experience. ·         Participate in project delivery, navigating obstacles across multiple teams and roles through diligent planning, attention to detail, clear communication, and efficient decision‑making. ·         Demonstrate strong passion and hands‑on technical experience. ·         Contribute to concept service designs and create CX artifacts such as personas, journey maps, and storyboards in partnership with domain architects. ·         Apply exceptional problem‑solving skills to identify issues quickly, determine root causes, and select executable solutions within departmental guidelines. ·         Collaborate with eBusiness CX architects, technical architects, and data/content owners to define the elements required to deliver high‑quality experiences. ·         Stay current with innovative processes and advancements in experience design. ·         Engage with business partners responsible for various elements of the customer experience, as well as vendors supporting those areas. ·         Work directly with dealers and end customers as needed, with interactions spanning the full breadth of the company’s business model and organization. ·         Build and maintain relationships with Global Product Owners (GPOs), Marketing/Product Support Managers, and Directors across internal and external groups. ·         Communicate investment needs, architectural changes, and business requirements to ensure solutions can be developed to deliver the best possible experience. **Requirements** **EDUCATION & EXPERIENCE REQUIRED:** Bachelor’s Degree required w/ 8 years experience required, OR, Masters degree w/ 5 years experience required **REQUIRED SKILLS:** ·         **Top 4 Skills:** Proficient in Figma, asks insightful questions, effective communication, willingness to collaborate ·         At least 3**+ years UX Design** experience ·         Preference will be given to candidates who have proven experience designing complex solutions for complete digital environments ·         3 years of experience with design tools such as **Figma (required 1+ years), Sketch and other UX/UI** software ·         Comfortable working autonomously with product and engineering teams **DESIRED SKILLS:** ·         3+ year exp designing complex systems or applications **Benefits** * 401(k) * Dental insurance * Vision Insurance * Disability insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Paid Holidays Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! Salary expectations: 100,000-120,000 per annual